But that's a positive review for the manufacturers Comfort Sleep, not Dusk & Dawn. Despite the above, the mattress is a good quality Comfort Sleep product so can't go wrong.
If they were clear about the above on their website, I wouldn't have any issues, but they claim 'Fast Shipping' with a 'tracking link' which is quite obviously dishonest, and by the looks of the reviews here I'm not the only one with this experience. If it was going to be a few days for the change or even a week then fair play, but that's obviously not the case. Dusk can be used to create an ominous tone and has been used as a title for many projects. Well that's what they claim but we all know it will turn into an almost two month ordeal, while in the mean time you're left with no mattress to sleep on. In addition to this, if you want to claim their firmness change (which was no easy feat requiring several follow up emails and calls to finally have something organised), they take your mattress away for 14 days to do so. Tripadvisor performs checks on reviews as part of our industry-leading. They don't even have a tracking service, so you're left in the wind for 2 months hoping that something arrives at your door. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Customer service team is friendly and tries to help, but they have their hands tied by the trash shipping partners that Dusk & Dawn utlise.
DUSK DAWN UPDATE
Horrible experience, took almost two months to deliver despite site claiming 'up to 2-4 weeks'. Watch the cinematic launch trailer for Dislytes Dusk & Dawn update for a peek at the story of the new Espers: Athena and Nyx.
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